Refund Policy

Introduction

MIA CALLBRIDGE Pvt Limited (“we,” “us,” “our”) is committed to providing high-quality IT services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

1. Eligibility for Refund

Refunds are issued based on the following conditions:

1.1 Initial Payments

  • Refunds are available for projects canceled before work begins. A full refund will be processed within 7 business days of cancellation.

1.2 Milestone-Based Projects

  • For projects with milestone payments, refunds are available for milestones not yet started. Work completed for any milestone will be billed, and refunds will not be issued for completed milestones.

1.3 Service Dissatisfaction

  • If you are dissatisfied with our service, you may request a review or revision of the work. Refunds may be issued only if:
    • The issue cannot be resolved through revisions.
    • The service fails to meet the agreed-upon terms or deliverables.

1.4 Non-Refundable Services

Certain services are non-refundable once delivered, including:

  • Domain registration and web hosting services
  • Digital marketing campaigns after initiation
  • Custom software development where significant progress has been made

2. Refund Request Process

To request a refund:

  1. Contact us at miacallbridgeinfo@gmail.com or call us at 0324-4330020.
  2. Provide your name, project details, and the reason for your refund request.
  3. We will review your request and respond within 5 business days.

3. Refund Timeline

Approved refunds will be processed as follows:

  • Payments made via credit/debit cards: Refunds will be processed to the original payment method within 7-10 business days.
  • Bank transfers: Refunds will be issued to the provided bank account within 10-14 business days.

4. Refund Exceptions

Refunds will not be issued in the following cases:

  • Delays caused by the client (e.g., failure to provide required information, approvals, or assets).
  • Change in project scope or requirements mid-project, unless agreed upon separately.
  • Completion of agreed deliverables.

5. Cancellations

  • Clients may cancel their projects at any time. Refunds for cancellations will follow the guidelines outlined in Section 1.
  • We reserve the right to cancel projects due to client non-cooperation, violation of terms, or unethical requests. In such cases, refunds will be reviewed on a case-by-case basis.

6. Amendments to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us:
MIA CALLBRIDGE Pvt Limited
Address: Shalimar Square Basement, Link Road, Mughalpura, Lahore
Phone: 0324-4330020
Email: miacallbridgeinfo@gmail.com