Shipping Policy

Introduction

MIA CALLBRIDGE Pvt Limited specializes in digital IT services, and most of our deliverables are provided electronically. However, in cases where physical products (e.g., software DVDs, marketing materials, or printed documents) are involved, the following shipping policy applies.

1. Delivery of Digital Services

For digital services (e.g., software, websites, mobile apps, content):

  • Delivery Method: All deliverables are shared electronically via email, cloud storage links, or through our project management platform.
  • Delivery Timeline: Delivery timelines are communicated during project discussions and depend on the service complexity.
  • Confirmation: A delivery confirmation email will be sent once the project is complete.

2. Shipping of Physical Products (If Applicable)

For physical products:

  • Processing Time: Orders are processed within 1-3 business days.
  • Shipping Carriers: We use reliable courier services for delivery.
  • Delivery Timeline:
    • Local: 3-7 business days.
    • International: 10-14 business days (subject to customs clearance).

3. Shipping Charges

  • Local Deliveries: Shipping charges are based on weight, size, and location.
  • International Deliveries: Charges depend on courier rates and will be communicated before dispatch.
  • Free shipping may be available for bulk orders or promotional offers.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number to monitor your shipment.
  • Updates on shipping status will be shared via email.

5. Shipping Restrictions

  • We currently ship only to areas serviced by our courier partners.
  • Some remote locations may incur additional shipping charges or delays.

6. Damaged or Lost Shipments

If a shipment is lost or damaged during transit:

  • Contact us immediately at miacallbridgeinfo@gmail.com or 0324-4330020.
  • We will coordinate with the courier service to resolve the issue or provide a replacement.

7. Customer Responsibilities

  • Ensure the shipping address is accurate and complete.
  • Promptly notify us of any changes to the delivery address before shipping.

8. Returns and Refunds for Physical Products

  • For any returns, please refer to our Refund Policy for detailed instructions.
  • Shipping costs for returns are the responsibility of the customer unless the return is due to a shipping error or defective product.

9. Contact Us

If you have any questions regarding shipping, please contact us:
MIA CALLBRIDGE Pvt Limited
Address: Shalimar Square Basement, Link Road, Mughalpura, Lahore
Phone: 0324-4330020
Email: miacallbridgeinfo@gmail.com